UpMatch Privacy Policy

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Effective Date: 10 January 2025
Last Updated: 10 January 2025

UpMatch (“UpMatch”, “we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit https://upmatch.io (the “Website”) or use our services.

By accessing the Website or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Who We Are (Data Controller)

UpMatch is the data controller responsible for your personal data.

Contact details:
Email: info@upmatch.io
Phone: +44 7782 394940
Address: Edgbaston, Birmingham, B17 8NN, United Kingdom

2. Personal Data We Collect

We may collect the following categories of personal data:

• Identity data (name, business name)
• Contact data (email address, phone number)
• Account and communication data (messages, Slack communications)
• Payment and transaction data (processed securely via Stripe — we do not store card details)
• Technical data (IP address, browser type, device information)
• Usage data (interaction with our Website and services)
• Marketing and form submission data (where provided voluntarily)

3. How We Collect Personal Data

We collect personal data through:

• Website forms
• Booking forms and checkouts
• Email, Slack, or other communications
• Cookies and analytics technologies
• Payment processing via Stripe

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual necessity – to provide paid services
• Legitimate interests – to operate and improve our business
• Consent – where required (e.g. marketing communications, non-essential cookies)
• Legal obligation – where required by law

5. How We Use Personal Data

We use personal data to:

• Provide and manage our services
• Communicate with clients and users
• Process payments and subscriptions
• Deliver reporting, resources, and support
• Improve Website performance and user experience
• Comply with legal and regulatory obligations

6. Data Sharing & Third Parties

We may share personal data with trusted third-party service providers, including:

• Stripe (payment processing)
• Webflow (website hosting)
• Analytics and performance tools
• Communication tools (email, Slack)

We only share data where necessary and under appropriate safeguards.

7. International Data Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, or resolve disputes.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)

To exercise your rights, contact us at info@upmatch.io.

10. Cookies & Tracking Technologies

We use cookies and similar technologies to improve Website functionality and analyse usage.

For details on cookies and how to manage preferences, please refer to our Cookie Policy.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

12. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

UpMatch
Email: info@upmatch.io
Phone: +44 7782 394940
Address: Edgbaston, Birmingham, B17 8NN, United Kingdom

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